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Shop Manager

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Shop Manager - Marlborough

£17,534 - Retail
Ref: 982 Date Posted: Thursday 10 Jan 2019
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Shop Manager

Marlborough, Wiltshire

£17,534 Per Annum (Pro rata for hours worked)

Main Purpose / Scope of Shop Manager Role:

  • Our client operates 18 shops selling donated goods as part of its income generation strategy. Each shop has a manager who is a paid member of staff and is supported by volunteers.
  • Each Shop Manager is required to achieve, and where possible, exceed agreed sales targets to maximise income generation.

Shop Manager Key Accountabilities and Areas of Responsibility:

The prime purpose is to be responsible for all aspects of recruitment, training, management and development of the shop volunteers. Volunteer numbers range from 20 to 40, depending on the shop’s location.

A key element will be to provide supervision and support to all shop volunteers.

Another crucial aspect will be to be responsible for the security of the shop premises, the stock held and accountable for the takings and complying with the prescribed banking procedures.

Responsibilities will include but will not be restricted to:

  • Ensuring compliance with Trading Standards and Health and Safety legislation, maintaining a safe environment for customers and volunteers.
  • Effectively managing and displaying stock in order to maximise footfall and sales.
  • Ensure adequate volunteer cover is in place during opening hours, managing a rota arrangement across all volunteers.
  • Regularly liaise with the Area Manager on sales, stock levels and promotional ideas.
  • As a member of the Shop Management Team, contribute to the development of ideas for new promotions and other improvements to presentation and retail practice.
  • Ensure that all relevant documentation relating to cash handling is processed and that all discrepancies are investigated and documented.
  • Undertake daily till and safe reconciliation and banking.
  • Attend all training courses and meetings as directed by the Area Manager/Head of Retail, relaying relevant information to all shop volunteers.
  • Recruit volunteers and provide induction and on the job training of all volunteers to the proficient level.

Shop Manager Skills, Knowledge and Experience:

  • An understanding of the Retail and Charity/Volunteer based sectors.
  • Knowledge of the Trading Standards requirements in relation to the sale of goods and consumer rights.
  • Hold, or be prepared to achieve, a current qualification or certificate in First Aid.
  • Awareness of and compliance with the Health and Safety act legislation and requirements.
  • Proven line management experience, ideally gained within the Retail or Voluntary sectors.
  • Experience of effective stock control management and product display design.
  • Accurate cash management skills and effective shop security knowledge.
  • Good interpersonal skills, including customer service and relationship management.
  • Effective time management and organisation/planning skills in order to prioritise a varied workload in a busy environment.
  • Excellent “team player” in order to provide support to volunteers and colleagues.
  • Ability to create an excellent front of house impression for customers.
  • A team player, experienced in delivering accurate work on a timely basis in order to ensure team success.
  • Has a flexible attitude with a desire to ensure that our client provide an excellent service and plays a key part in that delivery.