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Security Service Engineer

This vacancy is now closed

Security Service Engineer - Berkshire

£22,000 - £30,000 - Engineering
Ref: 650 Date Posted: Thursday 02 Aug 2018
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Are you an experienced Security Service Engineer? Do you have experience with Galaxy, Aritech and General Intruder alarm systems? Do you also have CCTV and Access Control knowledge and experience?

Security Service Engineer Specific Knowledge

  • Experience in Galaxy, Aritech and General Intruder alarm systems. CCTV and Access Control knowledge and experience

  • Lenel, Cortech, Indigo Vision, Genetec and S2 experience would be advantageous but not essential

  • Strong knowledge of the Security Systems industry

  • Be able to identify potential sales leads and pass on to sales department

  • Good communications skills

  • Good time management and planning skills

Security Service Engineer Professional Experience

  • Significant relevant field service technical experience
  • Proactive response to all situations; ability to work alone and think on your feet
  • Proven track record of delivering excellent customer service
  • At least 5 years’ experience in servicing security products

Security Service Engineer Key Product Areas

  • Access Control
  • Intrusion Protection
  • Video Surveillance
  • Door Entry
  • Fire Detection
  • Audio Alarm Verification
  • Staff Protection
  • Public Address
  • Time & Attendance
  • LED Lighting

The Successful Security Service Engineer Will

  • Drive excellent customer service by working with the supervisor and Protection Net Centre Call Centre by utilising the PDA handheld system to react to service calls and PMV’s
  • Service the Banking and Commercial customer base
  • Carry out service calls on a daily basis and react to outstanding weekly PMV’s
  • Be accountable for all aspects of their van stock, safety equipment and training, must be flexible in working out of hours and be presentable and professional in front of customers
  • Have the primary role to drive excellent customer service by working with the supervisor and PNC Call Centre by utilising the PDA handheld system to react to service calls and PMV’s
  • Be accountable for all aspects of their van stock, safety equipment and training, must be flexible in working out of hours and be presentable and professional in front of customers