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IT Support Analyst

This vacancy is now closed

IT Support Analyst - Bristol

£25,000 - £30,000 Per Annum - IT
Ref: 1205 Date Posted: Thursday 18 Apr 2019
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2nd/3rd Line Support Analyst


£25,000 - £30,000 Per Annum

Due to continued growth, our client is seeking an experienced 2nd/3rd Line Support Analyst to join their amazing team and provide outstanding support to clients.

This role offers an exciting opportunity for someone to join their growing team within a service-led company that uses cutting edge modern technology.

Working closely with the Service Desk Manager the highly dynamic role will give you the opportunity to get involved with a range of tasks, meaning each day is different. With a high
level of responsibility, the role will have a direct impact on the business. Team and Client interaction is massive, you will know all the clients and have a direct impact on the growth of the team and business.

2nd/3rd Line Support Analyst Responsibilities:

  • Supporting clients via the support system, ensuring the ticketing process is followed and the client is kept informed.
  • Diagnostics of support cases with the help and support of the rest of the team.
  • The proactive maintenance of client networks using proactive support tools.
  • Managing new workstation builds and user setups.
  • Engaging in the technical projects, including meeting clients and delivering onsite time with the team.
  • Working with the team to implement policy and procedure.
  • Managing Client documentation.
  • Helping train and develop junior team members.

2nd/3rd Line Support Analyst Skills and Experience:

  • A minimum of 3 years’ experience in 1st/2nd/3rd line support.
  • Professional, friendly approach with the ability to perform well under pressure.
  • Punctual and good attention to detail.
  • Excellent written and verbal communication skills.
  • Good troubleshooting/problem solving skills.
  • Office 365 administration & Troubleshooting skills
  • Desktop troubleshooting.
  • Enthusiastic to learn and develop skills.
  • Network & Firewall knowledge and troubleshooting.
  • Windows server administration.
  • Knowledge of virtualisation software and cloud services such as Azure and AWS would be beneficial.
  • Service Desk: 3 years (Preferred)
  • Driving License (Preferred)

2nd/3rd Line Support Analyst Benefits:

Competitive salary.
Enjoy your birthday off work each year.
Fun and enjoyable working atmosphere (including the famous pool table)
Team social events every quarter
Annual Christmas trip!
Fantastic Career development opportunities.
Access to the legendary beer fridge.
Training Academy


Jackie Kerr Recruitment is an independent agency that has been established for 22 years.

We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirements to ensure that we place you in your ideal role.
We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press.
The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.
So please visit our website and let us help you to find your dream job!