Field Service Technician
South West, UK
£30,000 - £37,000 DOE + Overtime + Benefits
Our client is a thriving business in the lift industry - specialising in bespoke lift installations, servicing and repairs. The Service Department currently maintain approximately 530 units and is set to continue growing.
Field Service Technician Key Responsibilities:
- Undertaking diagnostic work on problem lifts
- Providing solutions for and fixing broken lifts
- Designing preventative maintenance programs
- Undertaking technical surveys
- Carrying out or assisting with repair work
- Out of hours call outs
- Safe working practice of health and safety in the field
- Liaising with manufacturer technicians
The key responsibility for this role is to reduce the number of lift breakdowns by implementing and carrying out a program of preventative maintenance and routine 'health-check' visits across our client's network of lifts, as well as providing a high level of technical knowledge, skills and assistance to enable broken lifts to be repaired quickly and effectively.
The Field Service Technician will be required to implement sustainable long-term solutions for historically problematic lifts and aim to prevent new lifts developing difficult and prolonged issues. As a result, satisfaction among clients will be increased and the number of emergency call-outs and time spent diagnosing and repairing lifts will be reduced. Allied to this activity, lifts requiring modernisation will also be identified, offering the client the opportunity to consider related proposals.
The Field Service Technician will be expected to set an example to the other engineers of the quality of service given to customers and the standard of duties carried out. This is primarily a manual, field-based role but there are administrative duties - such as sending in timesheets, surveys and job reports - that are expected to be completed professionally and within the required time frame.
In addition to the regular working week this role also includes out of hours duty on a five-weekly basis. This involves taking calls from the call-centre outside of office hours and acting on any breakdowns or entrapments- potentially by attending the call.
Remuneration, Benefits and Progression:
The salary range for this position is between £30,000 and £37,000 per year, plus overtime, on a 40-hour, 5 day per week basis. The salary chosen at the time of offer will depend on experience, qualifications and compatibility with the key criteria.
Due to the size of the company, progression and promotion are not always readily available. However, there is also scope for progression in this role as the department grows and more managers are required to cope with the inevitable increase in staff and units.
- 30 days paid holiday per year pro-rata, including bank holidays (up to three days mandatory holiday during Christmas shutdown)
- Training and personal development opportunities including specific product training
- Company branded clothing (optional for office staff)
- Workplace Pension Scheme
- Length of Service rewards
- Childcare support initiatives
- Personal Financial Adversity Support
- Company vehicle and mobile phone
The aim of this position is to provide high level technical skills and guidance, accumulated through field experience and exposure to an array of manufacturers. This experience would ideally be backed up by NVQ4 or NVQ3, or equivalent qualifications. A background in the lift industry is essential, as is mechanical and electrical competence, with electronic principle understanding and ability to use diagnostic equipment.
At least basic computer skills will also be necessary - a functional knowledge of Microsoft Word and Excel is recommended.
The person who will best succeed in this role will have experience in preventative lift maintenance and be logical, diligent and enjoy problem-solving. They will need a good eye for detail and a thorough, determined nature-being able to work through difficult issues methodically to reach a successful conclusion.
The successful applicant will also have an excellent telephone manner and communication skills - being able to liaise with customers of all descriptions - from large corporate clients to private home owners, as well varied members of the team. This person should be confident and assertive and be able to deal with clients who may be unhappy due to lift breakdowns and be able to explain complicated technical issues to clients and colleagues.
Organisation, motivation and time-management skills are also key to this role, as well as the ability to work under pressure. This role will involve self-scheduling while also maintaining a regular connection with the office team and being amenable to sudden changes and last-minute requests for assistance.
Safety Responsibility Statement:
As our client operates in the construction industry health and safety is one of their greatest priorities. There are a number of risks relating to our field work and it is essential that these are understood and taken seriously at all times. As a senior member of the team the Service Field Technician will be expected to lead by example in their working practices and when undertaking training.
Duties and responsibilities in this area will include maintaining a clean and tidy work environment, checking the condition of equipment, adhering to the company Health & Safety Policy and site specific risk assessments and method statements, reporting on H&S risks to a Supervisor/Manager, being able to identify asbestos and understand the procedure for asbestos contamination, and taking responsibility for the day to day safety of those working with you or in the area of the lift - such as other contractors or members of the public.
As a highly skilled and experienced team-member you may also be required to give feedback on and make suggestions for current policies and procedures and assist in developing new ones. You may also be required to assist with performance monitoring in terms of required training for field engineers.
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