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Customer Support Engineer

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Customer Support Engineer - Swindon

£33,000 + £5,100 Car Allowance + Contributory Pension + Bonus - Engineering
Ref: 1114 Date Posted: Monday 01 Apr 2019
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Customer Support Engineer

Swindon, Wiltshire

£33,000 Per Annum + £5,100 Car Allowance + Contributory Pension + Bonus

Purpose of Customer Support Engineer Role:

To provide pre-sales and post-sales technical support to customers. Ensuring that customers are given a high level of customer service from early stage requirements capture & product demonstrations through to after sales service. To provide support to Business Development Managers (BDM) and Product Managers.

Customer Support Engineer Responsibilities:

Sales Activities:

  • Providing technical pre-sales support to Sales team Customers and distributors in cooperating with Product Management & Engineering to identify/enable solutions to meet customers’ requirements, including basic systems design and product application
  • Providing technical post-sales support to Sales team Customers and distributors, supporting from the office and Customer on-site. Including on-site commissioning and fault finding, on-site reports, and entering products into RMA
  • Preparing and testing demo kits, and presenting to Customers. Assist in management of demo stock
  • Attending Sales customer meetings, as well as supporting marketing activities including Exhibitions and Trade Shows, to present technical solutions.
  • Assist Product Manager with development of technical knowledge base
  • Train and update Sales team and distributors on product updates
  • Other projects relating to specific customers or specific products as required by the business

Customer Support Engineer Skills/Experience/Qualifications:

General Activities:

  • Cover for supporting sales technical calls
  • Other tasks that may be needed to support the business
  • HNC / HND / Degree ideally in Electronics
  • Minimum of 2 years post qualification experience, ideally with some experience in either RF or Fibre Optic engineering from industries including; Satellite Communications, Broadcast, Military Communications or GPS infrastructure
  • Good written and spoken English
  • Warm outgoing personality
  • Enthusiastic about customers and their needs
  • Excellent Visio, Excel, Word, and general IT skills
  • Willingness to travel extensively to meet with customers and distributors

 

Jackie Kerr Recruitment is an independent agency that has been established for 21 years.
We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirement’s to ensure that we place you in your ideal role.
We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press.
The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.
So please visit our website and let us help you to find your dream job!
Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you.