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Customer Service Team Leader

This vacancy is now closed

Customer Service Team Leader - Newbury

Customer Service
Ref: 796 Date Posted: Friday 04 May 2018
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Our well-established client based in Newbury are a market leader in providing vehicle leasing and fleet management solutions.

Our client are setting up a new team and this is a fantastic opportunity to be a part of.

Customer Service Team Leader - £35,000 per annum

Job Purpose: 

To hold direct responsibility for your team, ensuring that high levels of customer service are being met in line with customer SLA's.

Main Duties:

  • Workload planning, distribution and resource deployment
  • Production of required reports and analysis
  • Communicating daily within your team environment in order to improve operational effectiveness
  • Take a pro-active approach to workload, pitching in as and when required
  • Coach and develop you team to achieve agreed standards

What's on Offer:

  • Competitive salary + incentive bonus scheme (15%)
  • 25 days annual holiday (plus bank holiday)
  • Contributory Pension Scheme
  • Private Medical Insurance
  • Flexible additional benefits

Skills & Experience:

  • Experience of managing a customer service team
  • Proven developer of people
  • Experience of providing excellent customer service within B2C and B2B operations
  • Excellent verbal and written communication skills

Jackie Kerr Recruitment is an independent agency that has been established for 20 years.

We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirements to ensure that we place you in your ideal role.

We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press.

The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.

So please visit our website and let us help you to find your dream job!