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Customer Account Manager

Customer Account Manager - Hungerford

£23,000 - £25,000 - Sales
Ref: 800 Date Posted: Thursday 10 May 2018

Customer Account Manager

Hungerford, Berkshire

£23,000 - £25,000

Our client are now seeking a passionate individual to join their growing team in the role of Customer Account Manager.

Customer Account Manager Job Role

Our client have an opportunity for an Internal Customer Account Manager to provide full support to a range of customers.

As part of this role you will be directly responsible for the effective communication with customers. Typically, a customer sends an order via email which requires formally raising, pulling out relevant details, & getting an estimate in place via liaison with internal team members.  You will handle all correspondence between Account Administrators & Clients/Customers.  You will also process the job & acknowledge/confirm details back to the client.

New projects/Product Launch – this requires you to liaise with artwork agencies on a regular basis to achieve the clients desired artwork, and handling all correspondence with the internal design studio to ensure correct specifications in line with customer requirements.

An additional element requires you to manage stock accounts for clients/customers to ensure the customer is protected from low stock risks, as well as ordering of tooling with third party accounts to ensure effective equipment in place to satisfy production needs.

The successful candidate will need to be able deliver a high standard of work on a consistent basis, the ability to identify solutions quickly and effectively and be customer focused.

Customer Account Manager Skills/Experience

  • Demonstrable administrative skill, highly organized and methodical
  • Strong attention detail
  • Ability to multi task
  • Excellent communication skills, both written and verbal
  • Ability to work under pressure
  • Able to understand and follow clear work instructions
  • Flexible approach
  • Previous experience within an office environment is essential

For the right candidate, there is progression into becoming a senior account manager and then providing support to the junior members of the team.  Full training given.

Working Hours Monday to Friday, 8.30am to 5.30pm, 1/2hr lunch break

20 Days' holiday plus Bank Holidays